Which connection options are available?

We deliver our services directly on an individual basis or at a special tariff through the landlord starting from 8 subscriptions at one installation address.

There are 2 connection options depending on what installation the landlord has chosen:

  • Wired connection: stable and super fast
    To connect your device to the wall outlet, you need to bring your own UTP network cable.
  • Wireless connection (Wi-Fi): flexible access to the Net

Please note! The use of USB Wi-Fi adapters/dongles is not supported as this type of adapter often doesn’t offer good Wi-Fi reception.

Which type of cable do I require to connect my device?

In order to wired connect your device, you will require an UTP networkcable (8 pins).

A UTP-networkcable is available in stores like Hyper Carrefour, Mediamarkt or any specialised computer sture.

Please note! This network cable is NOT included and needs to be supplied yourself.

How to retrieve my username and password?

In order to obtain your username and password you will first have to register yourself once.

Activationcode via the landlord

If internet is included in your rent, you will receive an activation code, also known as a voucher code, via your landlord in the form of “stn12345abcdefg” .

You will need this activation code in order to activate your free internet account, thus immediately receiving your accompanying username and password.

You do not have an activation code?

Contact us to check whether you are connectable or…

If you have a strong and good STUDENTENINTERNET Wi-Fi signal, you can go straight to the registration page so that you can receive a broadband subscription directly from us.

ACTIVATE

Your account will be activated after your details have been legally registered. It is important that this information is correct in order to help you in future…

How to register?

  • in the building via wired network connection or unsecured Wi-Fi network STUDENTENINTERNET(123)
    Whereby 123 corresponds with the first three digits of your activation code.
    Click on “activate your vouchercode here” on the registration page
    All our websites are always available free of charge without logging in!
  • From any internet connection via: http://register.studenteninternet.be

Receiving your username and password

  • Fill in the details correctly: name, first name, email address and mobile number
    mobile international format: for Belgium this is for example: +3293956000
  • Choose an appropriate method of payment
    • If you have an activation code/voucher code, select “vouchercode” as method of payment and fill in the activation code received.
  • Click on “send”
  • If registration is successful:
    • Your username and password will appear on the screen immediately. Save these well!
    • Your username and password will also be confirmed via email.

An activation code can only be used once.
Your username and password are strictly personal and may not be passed on.

I previously already registered, but forgot my username or password

In your mailbox

After successful registration, a confirmation email was send to the email address registered.

Verify your mailbox and search for Studenten Internet. You should find an email confirming your personal username and password.

Requesting new password

It is also possible to request a new password via Mijn Dashboard op My Dashboard.

The email address you enter should be matching the one during registration for this procedure to work.

Can I share my username and password with anyone else?

Sharing your internet subscription details with anyone else other than our helpdesk is prohibited and can lead to problems or even the permanent cancellation of your subscription!

You are also always personally liable for what happens with your account.

If possible, we recommend you use the school account via the wireless network: eduroam.

See also:
  • How to login through my school account: eduroam?

My Dashboard: basic data limit and checking usage, ordering extra data, changing your password, verifying available sessions, logging off from a hotspot

You can find information about your subscription in My Dashboard: http://dashboard.studenteninternet.be
All our websites, including My Dashboard, are always available free of charge without first having to log on to the internet.

Log on to My Dashboard with your username and password
If you do not yet have a username and password, register first on http://register.studenteninternet.be

From My Dashboard you can:

  • Consult your monthly basic data limit and remaining data.
    Your available monthly data is reset on the first day of each new month.
  • Order extra Data
    Services such as Youtube, Facebook, Netflix also use up a lot of data!
  • Consult the maximum amount of simultaneous devices/sessions that you can logon
  • Log off hotspot internet devices/sessions
    Logging off from secured Wi-Fi sessions (EAP) manually is not possible and will take place automatically.
  • Change your password or request a new password via email in certain cases

I use up a lot of data but don’t know how

The reason why you use up a lot of data without knowing why can have different causes:

Cause 1: watching TV online or video streaming

Services such as YouTube, Netflix and recently even Facebook are referred to here.

Watching video online uses up a lot of data without you noticing. Watching an hour’s Netflix in highest quality/definition can easily use up 3 to 7 GB!

Solution: You can easily reduce the required bandwidth by lowering the quality a bit without you noticing the difference.

See also:

Cause 2: TORRENT/POPCORN-TIME/PUTLOCKER ETC

We almost all do it, but usually are not aware that these services are often illegal and can lead to all sorts of annoying problems.

If you have a very high upload (this is sending all sorts of data to the internet) usage, then you probably belong to this category. It is not only annoying as your internet connection appears to be much slower, it is also completely illegal and contrary to our terms and conditions!
Solution: Make sure that you do NOT use these services and avoid programs that continually send all kinds of data to the internet through faulty settings. These programs often offer the option not to upload anything. Read the manuals well of the programs you are using.

Solution: Make sure you are not using any of those services and avoid software which uploads a lot of data to the internet with default settings. Often such software offer the option to disable uploading. Refer to the manual of those applications.

Cause 3: your own Wi-Fi router

This can also unwittingly use up all your data by wrong configuration. As we do not have access or visibility on what’s happening with your personal network equipment, the use of this personal network equipment is not supported by our service-desk and the sole personal responsibility.

Solution: Immediately remove your own (Wi-Fi) router and enquire about a general supported Wi-Fi installation to your landlord.

Ordering extra data

Ordering

  • You can activate your extra data through My Dashboard.
  • You need to have credits to order extra data.
  • You can buy credits starting from 20 at €11 + transaction costs.
  • You can order extra data per GB for 1 credit per month.
  • You only start using your extra data once your basic data has been used up.
  • The extra data always runs until the end of the month.
    • For instance: if you order your extra data on the 20th of that month,
    • your extra data will be available from the 20th until the 30th/31st of that month.
  • Important: Every month, remaining credits are automatically converted into the set amount of extra data (also if you do not use it) until you de-activate it through My Dashboard.

Deactivation

  • You can de-activate your extra data through My Dashboard.
  • Remove your extra data before the end of the month. This way you will avoid being charged for the extra data the following month.
  • Are you going to change over to another subscription? Then your extra download data will automatically be de-activated.
  • If you do not have any credits left, your extra data will be automatically de-activated

Unlimited data

The offer of the Internet with limitless data service falls under a fair-use policy and is meant for personal and private use by the end user.

The monthly basic data download limit is guaranteed up to the level shown in My Dashboard. The fair-use of the service is not guaranteed in case of fraud, unfair usage, usage whereby the rights (intellectual rights to be precise) of third parties are damaged or usage that boils down to abuse of law in judicial sense.

If you have reached the limit of your data you will be informed of this the next time you log in.

You can increase the level of data in My Dashboard at no extra cost up to the maximum allowed in the fair-use policy of your subscription. After reaching the set maximum, you will receive a message to contact our service-desk if you further wish to increase the set data limit.

See also:
  • My Dashboard: basic data limit and checking usage, ordering extra data, changing your password, verifying available sessions, logging off from a hotspot…

How many devices can I connect to the internet?

Depending on the subscription chosen by the landlord, you can choose a maximum amount of devices/sessions to connect simultaneously.

In My Dashboard, you can see how many simultaneous sessions you can connect to.

When using the secured Wi-Fi STUDENTENINTERNET(EAP) it is possible that 1 device uses up to 2 temporal sessions due to technical reasons. Therefore check whether you have sufficient reserve sessions left when your device appears to lose its Wi-Fi connection regularly.

Connecting more devices than the given maximum?

It is not possible to connect more devices simultaneously than the maximum amount given. You can log off other devices first and thus release sessions in order to connect new devices.

See also:
  • How to connect a device automatically to the internet?
  • How to log off a device from the internet automatically?
  • How to log off a device from the internet manually?

How to connect a device automatically to the internet – secured Wi-Fi STUDENTENINTERNET(EAP)

At some locations where this is supported, you will find STUDENTENINTERNET (EAP) in the overview of available wireless networks.

You can automatically connect your device to the Internet thanks to this secured wireless network without having to log on each time.

For this you only need to fill in your username and password once and carry out the following steps. .

How do I become eligible for this?

  • You need to have an active username and password.
  • Your device needs to have all the latest software updates including updated operating system and manufacturer device drivers.
  • You need to have at least 2 available sessions per device that you want to connect automatically as this method sometimes uses up to 2 sessions per device when moving/roaming in the building.

Please note! Not all devices support this network and can require a software update in order to achieve a stable internet connection.

Automatic settings

  • Click on: STUDENTENINTERNET(EAP) under available Wi-Fi networks.
  • Fill in your username and password
  • Accept the security warning and/or the security certificate when asked

Manuel settings

  • SSID: STUDENTENINTERNET(EAP)
  • Security type: WPA2-Enterprise
  • Encryption type: AES
  • EAP type: EAP (PEAP)
  • Trust Server Certificate: Globalsign

In case of Android:

  • EAP-Method: PEAP
  • Phase 2-verification: MSCHAPv2
  • CA-Certificate: Don’t validate
  • Identity: Your username
  • Anonymous Identity: Your username
  • Password: Your password

 

Check whether your device has all available updates at its disposal and installed.

Important! If you suddenly are unable to connect to the internet, check if you have sufficient data or sessions remaining in My Dashboard!

How to log off a device from the internet automatically? – wired and Wi-Fi

You can log off your device automatically by switching your device off completely or by severing your Wi-Fi connection.

  • Wired and open Wi-Fi STUDENTENINTERNET(123) – you will be logged off automatically after roughly 12 hours.
    123 refers to the first three digits of your activation code or username
  • Secured Wi-Fi STUDENTENINTERNET(EAP) – you will automatically be logged off after roughly 5 minutes.

How to log in a device onto the internet manually – wired and open Wi-Fi STUDENTENINTERNET(123)

You need to log in via the hotspot webpage: http://hotspot.studenteninternet.be for both a wired connection and the unsecured wireless network.

Step 1

Connect your computer via one of the available options:

  • Wired network connection
  • open Wi-Fi STUDENTENINTERNET(123)
    123 refers to the first three digits of your activation code or username

Step 2

Open your browser (Internet Explorer, Chrome, Safari, Firefox, …

Step 3

Go to http://hotspot.studenteninternet.be

  • The hotspot mentions the location of the subscription: stn
  • If you are not yet logged in the login page will appear where you can log in or register yourself.
  • If you were already logged in, you will now be able to log off.

Some devices such as telephones log off automatically in order to save the battery. If possible, use one of the following Wi-Fi networks: STUDENTENINTERNET(EAP) or eduroam

How to log off a device from the internet manually – wired and open Wi-Fi STUDENTENINTERNET(123)

Logging off a device manually is only possible with a wired connection and open open Wi-Fi STUDENTENINTERNET(123)
123 refers to the first three digits of your activation code or username

Logging off occurs immediately and without delay in this case:

  • Logging off your own device:
    Surf to http://hotspot.studenteninternet.be and click on “log off”
    This only logs off your current device
  • Logging off your sessions from a random device (e.g. from home).
    Surf to My Dashboard
    Click on the red cross next to logged in
    – An overview of the locations on which you are logged in appears. By clicking on confirm all your open sessions via the wired connection or the open Wi-Fi STUDENTENINTERNET(123) will be logged off immediately.

How to log in with my school account, the wireless network: eduroam?

eduroam_trans_200pix

At some locations you will be able to make use of the academic Wi-Fi network eduroam.

You can then surf the Net wirelessly by using the username and password of your school/college/university.

The use of eduroam falls under the ethical code of your school. If there are any problems, contact the school’s servicedesk.

How to connect with wireless network: eduroam

This can be done in 3 simple steps:

  • Connect to the wifi-network eduroam
  • If required, fill in the username and password of your school!
    You will need to add the school’s suffix to your username so that we know whose school your account belongs to (usually @school; non-exclusive list below). Your password remains unchanged!
  • If requested accept the proposed security certificate once

Example:

School login Eduroam login
Login: MyUsername MyUsername@schoolsuffix
Password: MyPassword123 MyPassword123

See list below of already well-known school suffixes.

Manuel Wi-Fi settings

  • SSID: eduroam
  • Security type: WPA2-Enterprise
  • Encryption type: AES
  • EAP type: EAP (PEAP)
  • Verify server certificate: cross off

In case of Android:

  • EAP-Method: PEAP
  • Phase 2-verification: MSCHAPv2
  • CA-Certificate: Don’t validate
  • Identity: Your username@schoolsuffix
  • Anonymous Identity: Your username@schoolsuffix
  • Password: Your password

Are you unable to connect with a correct username and password despite the above manuals? Make sure your device is updated with latest software and security updates, not forgetting to tick the boxes for any optional updates.
As a last resort you can contact the service desk/ student services of your own school for more information on how to use eduroam with your school/college/university.

List of well-known schools and their suffixes

This list contains the suffix of schools that are known to us and that are operational.

Schools not listed are also able to work, send us the working details to add them to the list

School (and Associations) Eduroam @schoolsuffix
Studenten Internet (s-login) @studenteninternet.be
Artesis / Plantijn Hogeschool Antwerpen
(username format: s654321)
@ap.be
Artevelde Hogeschool (short login) @student.arteveldehs.be
Erasmus Hogeschool Brussel @student.ehb.be
HoGent
(username format: 654321ab)
@hogent.be
HoWest @student.howest.be
Karel de Grote Hogeschool @student.kdg.be
KULeuven (r nummer) @kuleuven.be
Hogeschool PXL @student.pxl.be
Universiteit Antwerpen @ad.ua.ac.be
Université catholique de Louvain @wifi.uclouvain.be
Universiteit Gent (email-address) @ugent.be
Universiteit Hasselt @uhasselt.be
Université Libre de Bruxelles @ulb.ac.be
Vrije Universiteit Brussel @vub.ac.be
Universite Saint-Louis Brussels (USL-B)
Username: intranet_id
@usaintlouis.be
Universite Mons (UMons)
Login: intranet_id
@umons.ac.be
VIVES @kuleuven.be
Hogere Zeevaartschool (9 digit username) @hzs.be
ICHEC Brussels Management School (registration number username) @cti.ichec.be
University Maastricht (i7654321@unimaas.nl) @unimaas.nl
University Rotterdam (654321ab@eur.nl) @eur.nl

Official Eduroam information

You can find a full list of schools and their correct corresponding configurations on:

How to surf the Net from a different location than home (= roaming)?

Roaming is surfing the Net at another location than the one included in your subscription.

You are then able to surf thanks to the signal of a nearby location or via the academic network eduroam.

The use of roaming is possible with certain subscriptions but you will then be surfing at a much lower speed and you will be running the risk of having an unstable Wi-Fi signal which can interrupt your session!

When using roaming you will be informed of this after logging in: http://www.smarteye.be/index.php/roaming

If this message appears while you are at your own location, check whether you are connected correctly to the wired network connection or Wi-Fi of your own location to ensure the benefit of a stable and fast Internet connection.

Important! No support is given when using roaming, always try to connect to your home location for best experience.

How can I connect my Wi-Fi printer, Chromecast, Airplay?

To be able to connect to our network, support from your device is required for the secured access method 802.1x or WPA2-Enterprise. The manufacturer of your device has not added the necessary support into your device. You can contact the supplier of your device for further support and to ask for a software update in order to give your device the support for 802.1x and/or WPA2-Enterprise.

This is why we officially do not offer support for this type of device with the student product.

For residential SmartEye and Studenten Internet Plus customers all this is possible as these products are built up in a technically different manner.

Connecting your own Wi-Fi printer, Airplay or Chromecast is not possible with student products due to further technical security reasons.

Our network is available throughout the entire building which would mean that other people could suddenly use your printer, Airplay or Chromecast if we did not have security measures built in. This is obviously not desirable.

You are able to connect your printer to your computer via USB in order to print.

How can I connect my Playstation 4?

To be able to connect to our network, support from your device is required for the secured access method 802.1x or WPA2-Enterprise. The manufacturer of your device has not added the necessary support into your device. You can contact the supplier of your device for further support and to ask for a software update in order to give your device the support for 802.1x and/or WPA2-Enterprise.

This is why we officially do not offer support for this type of device with the student product.

For residential SmartEye and Studenten Internet Plus customers all this is possible as these products are built up in a technically different manner.

In order to connect your Playstation 4 you need to follow the following steps:

  • Make sure your Playstation 4 has previously already been connected to the Sony Playstation Network (E.g at home)
  • Select ps4_icon_settings (Settings) > [Network] > [Configure Internet connection]
  • Select [Use Wi-Fi] and select [Change]
  • Select the open Wi-Fi STUDENTENINTERNET(123)
    123 refers to the first three digits of your activation code or username
  • Select Automatic for all other settings
  • If asked to provide a Proxy-Server, select No
  • At this moment in time the automatic Internet connection test is started and this will fail. This is normal
  • Go back to the main menu and open the web browser. E.g to http://hotspot.studenteninternet.be
  • Log in using the username and password received with your subscription

You will now have internet access to your Playstation 4

How can I connect my SmartTV?

To be able to connect to our network, support from your device is required for the secured access method 802.1x or WPA2-Enterprise. The manufacturer of your device has not added the necessary support into your device. You can contact the supplier of your device for further support and to ask for a software update in order to give your device the support for 802.1x and/or WPA2-Enterprise.

This is why we officially do not offer support for this type of device with the student product.

For residential SmartEye and Studenten Internet Plus customers all this is possible as these products are built up in a technically different manner.

How can I connect my AppleTV

To be able to connect to our network, support from your device is required for the secured access method 802.1x or WPA2-Enterprise. The manufacturer of your device has not added the necessary support into your device. You can contact the supplier of your device for further support and to ask for a software update in order to give your device the support for 802.1x and/or WPA2-Enterprise.

This is why we officially do not offer support for this type of device with the student product.

For residential SmartEye and Studenten Internet Plus customers all this is possible as these products are built up in a technically different manner.

You can connect AppleTV manually under certain circumstances if the wireless network STUDENTENINTERNET(EAP) is available in your building.

You can configure your AppleTV manually thanks to the configuration profile below via Apple Configurator or go to an Apple shop where it will be done for you.

Configurationprofile: https://802.1x-config.org/?idp=40&profile=22

Youtube video: https://www.youtube.com/watch?v=tHXS9TF21UI

Make sure you fill in your username and password in the appropriate place when uploading your profile.

The use of Airplay to your AppleTV is not possible.

How can I connect my X-Box?

To be able to connect to our network, support from your device is required for the secured access method 802.1x or WPA2-Enterprise. The manufacturer of your device has not added the necessary support into your device. You can contact the supplier of your device for further support and to ask for a software update in order to give your device the support for 802.1x and/or WPA2-Enterprise.

This is why we officially do not offer support for this type of device with the student product.

For residential SmartEye and Studenten Internet Plus customers all this is possible as these products are built up in a technically different manner.

How can I connect my own router?

The use of your own router is strictly prohibited and can disrupt the internet.

Using apparatus with incorrect settings can in certain cases not only lead to a slow internet connection for yourself and your fellow students, it can also unwittingly use up all of your available data.

The consequences for you and your fellow students through incorrect use are not much fun.

Apparatus not installed by our own technicians are not supported by our services. Specific questions regarding this apparatus will not be dealt with by our services.

You can recognize one of our own official apparatus if it has the sticker with our logo on it.

If you want to have Wi-Fi connection in your room, contact your landlord. Only your landlord can decide whether or not Wi-Fi is available in your building. Studenten Internet has no say in this matter.

Slow internet connection and interruptions: updating operating system and advanced Wi-Fi settings

A slow internet connection or interruptions are often related to the personal device of the user or a nearby user causing interference.

Your device – your maximum speed

Your own device (both hardware and software) mainly determines the capabilities and thus also the speed of your Wi-Fi. Most devices have settings for home use which is not always ideal. Furthermore you also need to apply all updates and the latest device drivers for your device. By doing so, you already can resolve some wifi issues.

Minimum specifications for your device:

  • 2.4Ghz and 5Ghz
  • 802.11bgn:2×2, 802.11an:2×2, 802.11ac:1×1

Recommended specifications for your device:

  • 2.4Ghz and 5Ghz
  • 802.11bgn:2×2, 802.11an:2×2, 802.11ac:2×2

When your device does not meet the minimum requirements (visible through a Wifi link of max 65Mbps or 72Mbps), we recommend to buy the validated USB Wifi Adapter TP-Link Archer T9UH or Asus USB-AC53 (Alternative: TP-Link Archer T3U / Netgear A6150) and using the following driver:

Power Savings – Screen Off

To save battery, some devices disable the wireless connection when locking/turning off the screen. In case your device regularly loses its wireless connection after a locked/unlock sequence, make sure your device is connected to either one of the following wireless networks:STUDENTENINTERNET(EAP) or eduroam

Above wireless networks allow your device to automatically re-connect in the background without you requiring to enter a username and password everytime.

 

Android, Windows and MacOS allow you to keep the wireless being connected, even if your screen is turned off.
  • Android: keep wifi on during sleep android
  • Windows: energy settings => high performance + keep wireless adapter enabled
  • MacOS: Energy Saver => Prevent computer from sleeping automatically when the display is off + Enable Power Nap

 

Updating Device Drivers

Make sure your operating system is the latest version of the manufacturer (so not of Microsoft!)

The video below explains how you can check this for a Windows device.

https://www.youtube.com/watch?v=IntCvfD2OP0U

Advanced Wi-Fi settings

Step 1

First make sure that Windows is set for maximum performance/maximum speed: Wireless Power Saving in Windows

Step 2

It is also important to check the advanced settings of your Wi-Fi adapter. These can be found via the configuration panel/device manager/network adapters.

The most important settings summed up:
  • afterburner: disabled
  • association roam preference: enable
  • u-apsd support: disable
  • roaming decision: optimize bandwidth
  • roam tendency: aggressive
  • minimum power consumption: disable
  • maximum transmission power: 100% (maximum throughput)
  • band preference: 5Ghz
  • HT mode: enable
  • AP Compatibility Mode: higher performance
  • WMM/WME: enable
  • Bluetooth collaboration: enable
The options and names can vary depending on your Wi-Fi supplier. You can find more information here
Switching off your Bluetooth adapter can also help if you do not need it.